Tackling Problems

When forming a department to tackle problem its best to use people from the department that developed product, people from different areas of the product and even people that do not know anything about the product.  The goal is to create a team with group discussion about what they see and to create a fix for the problem.  There are no dumb comments or questions everyone sees the product/problem in a different way. Be careful not to get too many people that know nothing about the product, this could result in false results that could create unattainable expectations.